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  #1 (permalink)  
Old 08-10-2007, 01:16 PM
Junior Member
 
Join Date: Aug 2007
Posts: 19
Default Installation problem

Installation cannot continue

Code:
You are not authorized to download the update package with that client id and license id for this IP address. Please email sales@directadmin.com
i don't understand. ive enter the correct Client ID and license ID.
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  #2 (permalink)  
Old 08-13-2007, 03:18 AM
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mmm.. im still waiting your response. please tell me what happen
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  #3 (permalink)  
Old 08-13-2007, 05:28 AM
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Join Date: Feb 2006
Posts: 773
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Don,

This type of account specific issue is best handled via a support ticket.

Thanks!
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Old 08-13-2007, 09:46 PM
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submitted ticket. and im still waiting your responds
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  #5 (permalink)  
Old 08-31-2007, 05:50 PM
jay jay is offline
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Join Date: Aug 2007
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I now this thread is a bit old and should have been taken care of by now. But, you User ID, License ID along with the same OS that is installed on the server is listed in the licensing at directadmin.com it will not work - all 3 must match..

Oh yea, also do an ifconfig to get the correct interface name - it's the one with your ip addresses
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  #6 (permalink)  
Old 07-05-2008, 11:15 AM
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Join Date: Jul 2008
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I agree with the user jay, your User ID, License ID along with the same OS that is installed on the server is listed in the licensing at directadmin.com it will not work - all 3 must match.
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Last edited by hank freid love; 07-05-2008 at 11:16 AM. Reason: sorry for text correction
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