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  #1 (permalink)  
Old 11-14-2008, 09:37 PM
Junior Member
 
Join Date: Nov 2008
Posts: 9
Default Unable to confirm your ownership of the ns2 DNS record. Please contact support for as

Code:
Unable to confirm your ownership of the ns2 DNS record. Please contact support for assistance.


Trying to add an a record under matthewmiller.info

record:

ns2
900
A
0
*.*.*.*
Ticket Updated: Tue Nov 11 15:09:05 2008
Hello,

Thank you for contacting VPSlink.

vpslink.com/support/

VPSLink is able to offer our extremely low prices by adhering to the
support policy outlined below. This is an unmanaged service, which means
that you are expected to be able to administer and troubleshoot all
aspects of your account.

What we support:

* All aspects of the physical server that hosts your VPS -
Performance, Hardware, and Uptime.
* Support for using and troubleshooting the control panel we provide
for your VPSLink server. my.vpslink.com/
* Reverse DNS assignment.
* Root password resets.
* Configuration changes that must be set outside of your server, like
hostname and resolver configuration.
* Access problems such as inability to login via SSH - we will
troubleshoot until we are able to login.
* Billing Questions.

What we do not support:

* Issues related to the performance or uptime of an individual VPS
account or application.
* Installing applications not available in the control panel or OS
Initial installation.
* Troubleshooting or configuring any software.
* General help with Unix or server applications.
* Control panel installation, configuration, or
troubleshooting.

If you need assistance with any of the unsupported items, you may check
our user forums. These forums are available for general use, and are
moderated by our administrators, who will often post useful information
or reply to specific requests.

In addition, you will find that the open source development community
provides documentation and mailing lists for almost all of the default
applications you will use on your VPS. You can often get assistance with
any software-related problems from these resources.
--
VPSlink
vpslink.com/support/
I contacted support like it said, and support turned me down, so I'm checking if anyone on the forum has had this DNS problem when using the VPSLink Control Panel?
  #2 (permalink)  
Old 11-15-2008, 03:30 PM
Senior Member
 
Join Date: Jun 2008
Posts: 123
Default Likely a miscommunication

Quote:
Originally Posted by MattMiller View Post
I contacted support like it said, and support turned me down, so I'm checking if anyone on the forum has had this DNS problem when using the VPSLink Control Panel?
I guess it's not clear in the ticket that the problem was experienced within the vpslink control panel. I would suggest that you re-open the ticket and explain that as it's quite clear:
Code:
What we support:

* Support for using and troubleshooting the control panel we provide for your VPSLink server. my.vpslink.com/
  #3 (permalink)  
Old 11-17-2008, 04:06 PM
Administrator
 
Join Date: Dec 2007
Posts: 887
Default

If you have a ticket number, please send it to me - I would be happy to look into this issue on your behalf.
  #4 (permalink)  
Old 05-14-2009, 02:15 PM
Junior Member
 
Join Date: May 2009
Posts: 22
Default

DanL@VPSLink i sent you my ticket # that is related to DNS problem please check.....


thanks
  #5 (permalink)  
Old 05-14-2009, 02:41 PM
Administrator
 
Join Date: Dec 2007
Posts: 887
Default

The issue described in this thread is no longer relevant (our control center has been updated).

Please refer to your existing thread for the instructions referenced by our support staff in your ticket and myself several minutes prior.
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