Today during a phone call with migration support I asked the CSO to create a ticket because last time I was advised that this would happen the ticket never eventuated.

The ticket was created but the content was hidden.

It turns out that "as a matter of habit" the CSO had marked the ticket content private.

We're talking about a ticket about my container that I asked to be raised and resolved. That this should be private is beyond my understanding.

I'll go further than that. No tickets should ever be marked private, ever. I should be able to read the complete history of a ticket at all times, since I'm paying for this service.