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Thread: Reverse DNS Changes (New Style)

  1. #1
    Join Date
    Sep 2009
    Posts
    14

    Default Reverse DNS Changes (New Style)

    It seems that managing reverse DNS at VPSlink has changed---again.

    One of our VPS accounts suddenly lost its reverse DNS lookup service---which was working just fine up to that point in time. The menu option to automatically request/change reverse DNS for a VPS IP address seems to be gone from the control panel---postings in this forum to the contrary. It looks like (once again) you need to file a "trouble ticket" in order to make any changes to reverse DNS. (Why my VPS server lost reverse DNS service in the first place is separate question.)

    Here's what VPSlink support said:

    10/03/2010 3:55 AM EDT VPSLink contacted Bruce D Lightner (Resolved)
    Comment:

    Hello,

    Thank you for contacting Support.

    In order to configure a domain for a RDNS record the domain must 1st be added to the account. Please log into your vps link control panel at vpslink.com for the vps account with IP IP 67.223.249.211 and click on the icon add a registered domain to this account. Once the domain has been added to the account, reply to this ticket and I will add the RDNS record.

    I apologize for any inconvenience this may have caused.
    If you have any further issues, please reply to this message and we will be happy to assist you.


    Guy L.
    Technical specialist

  2. #2
    Join Date
    Jul 2009
    Location
    New York
    Posts
    465

    Default

    I think Guy L. doesn't know what he's talking about or he's thinking your account is not a vps. I am under the impression all rdns records has to be made by support tickets since they have to be manually edited for the ip. I've never had a provider that automates it as you can't lose a rdns record once set unless your account closes and your ip goes back into the available ip pool.

    I should say i've been with vpslink before the transition and it was never automated to my knowledge.
    However I did request an rdns change recently by support ticket but never received a response like yours. No reason they should require to edit any dns changes so I would ask a tier 2 to look at it next time.
    Last edited by Cwewmpz; 10-03-2010 at 09:42 PM. Reason: just remembered.
    Happily on a Link3. Feel free to request a refferal code that takes a 10% lifetime discount off your hosting.
    Please open a SUPPORT TICKET AND CALL vpslink to resolve your vpslink problems FIRST
    I am a CUSTOMER Only. Any vpslink issues should be directed to Matt@VPSLink and/or Michael@VPSLink

  3. #3
    Join Date
    Sep 2009
    Posts
    14

    Default Reverse DNS Changes

    Cwewmpz,

    Thank you for your input. I tried to follow the "instructions" that "Guy L" provided---but they were clearly bogus.

    As it stands, the "reverse DNS" service that used to work on this VPS's IP address, a few weeks ago anyway, no longer works. That makes remote login via SSH agonizingly slow. The reverse DNS lookup needs to "timeout" before the login authorization will complete.

    Many hours ago now, I submitted a reply to my "Resolved" VPSlink trouble report detailing these findings, and now am waiting to see what happens. In the "good old days", before VPS link changed owners, things like this were taken care of in minutes---not hours or days! Back then, VPS link service and support was best characterized as always prompt---and almost flawless. I remain hopeful that there is someone left that actually knows what to do. :-)

    As for "automated" changes to reverse DNS, for a very short time there was an option to request the changes via an HTML form. I know because I happily used it---once. However, that option clearly has disappeared---no doubt as part of the "Great Migration"?

    Best regards,

    Bruce D. Lightner
    lightner@lightner.net
    www DOT lightner DOT net/bruce/

  4. #4
    Join Date
    Jul 2009
    Location
    New York
    Posts
    465

    Default

    oh i see. You can basically edit your ssh to disable reverse dns lookup as it's generally an annoyance in my opinion.

    Basically vpslink is migrated into one large hosting provider which uses vdeck. Unfortunately I believe this turns out all tickets are reviewed by shared hosting support levels. This is my belief.

    My strategy now that I require routing/dns assistance is specifically state I am a knowledgeable vps account holder. For your issue I would open a new ticket with the title PTR record change. With the body: I am a vps account holder. Please change my ip <my ip> assigned currently as <domain> or says it's not currently assigned to <my domain> by an administrator. This should be done quickly once it's routed to the appropriate authority that can change that info.
    Happily on a Link3. Feel free to request a refferal code that takes a 10% lifetime discount off your hosting.
    Please open a SUPPORT TICKET AND CALL vpslink to resolve your vpslink problems FIRST
    I am a CUSTOMER Only. Any vpslink issues should be directed to Matt@VPSLink and/or Michael@VPSLink

  5. #5
    Join Date
    Sep 2009
    Posts
    14

    Default

    Cwewmpz,

    Thanks for the tip about disabling reverse DNS lookup for SSH. To the file "/etc/ssh/sshd_config" I added the line "UseDNS no" and then restarted the "ssh" service. No more irritating timeouts.

    However, SSH security aside, reverse DNS is needed for other important reasons, most importantly if one is sending email. Many SMTP servers expect the email client's IP address to "reverse DNS" map to the same domain as the email sender---otherwise negative SPAM "style points" are "awarded" and/or email delivery will be "deferred". Examples include important email domains such as "yahoo.com", "aol.com", "msn.com", etc.

    I will be interested to see if my problem ever gets resolved. Sadly, what I have discovered is that unless you call the VPSlink "support" toll-free number, then sit on the phone for a technician and the problem resolution, nothing happens anymore at VPSlink in a timely manner---if at all.

    It may be time to search for alternative VPS providers. What made VPSlink great seems to be gone---with the sale of the customer list and the resulting "migration".

    For all I know, VPSlink is just another VPS hosting a bunch of VPS accounts---namely the ones that we are now paying for! :-)

    It does not seem right for me to have to discover "special" ways to code my requests for "support"---or to have to use "voice" to do something that is better handled with a simple email request---like in the good ol' days---pre-migration.

    Best regards,

    Bruce D. Lightner
    lightner@lightner.net
    URL: lightner.net/bruce/

  6. #6
    Join Date
    Jul 2009
    Location
    New York
    Posts
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    Default

    It is kinda sad to me that calling takes a quicker resolution than a support ticket in this day and age... Hopefully Matt or one of the management hears you and get that working the other way around.
    Happily on a Link3. Feel free to request a refferal code that takes a 10% lifetime discount off your hosting.
    Please open a SUPPORT TICKET AND CALL vpslink to resolve your vpslink problems FIRST
    I am a CUSTOMER Only. Any vpslink issues should be directed to Matt@VPSLink and/or Michael@VPSLink

  7. #7
    Join Date
    Mar 2010
    Posts
    234

    Default

    The detail posted above from Guy L. is correct. The Boston datacenter uses a different method of implementing reverse DNS, through a tool available to Tier 2 agents specifically trained on VPS. The tool will allow reverse DNS entries to be set to any domain name assigned to the account.

    As far as support through the ticketing system VPS tickets are specially tagged and have their own "queue" which only agents trained on VPS work out of. If an agent not trained on VPS were to find a VPS ticket in the general support realm they escalate the ticket immediately to the VPS specialists for proper handling.

  8. #8
    Join Date
    Sep 2009
    Posts
    14

    Default Arghhhhhh!!!! :-(

    Cwewmpz,

    So, exactly 12 hours and 30 minutes after my last contact with VPSlink "customer support", here's what "Guy L" wrote back:

    ---------------------------------------------------
    10/04/2010 12:05 AM EDT VPSLink contacted Bruce D Lightner (Resolved)
    Comment:

    Hello,

    Thank you for contacting Support.

    The link you provided just takes me to the add a registered domain to the account tool. It says to type the domain you want to add and click the add domain button. As soon as you add the domain to the account I can create the RDNS record for you.

    I apologize for any inconvenience this may have caused.
    If you have any further issues, please reply to this message and we will be happy to assist you.


    Guy L.
    Technical specialist

    ---------------------------------------------------

    I did what "Guy L" asked and was presented with a page that clearly is meant to transfer domain service to TuCows. Nevertheless, my domain is now listed as somehow attached to my VPS---ready for a domain transfer.

    We'll see if/when "reverse DNS" service actually appears on the IP address that I requested.

    BTW: Givem the time of the day that my trouble tickets are being processed, I'm guessing that the VPSlink "technical specialists" are now located in a place far, far away...like Bangalor, India---and therefore "Guy L" likely is using a pseudonym! :-)

    Still waiting for actual results,

    Bruce D. Lightner
    lightner@lightner.net
    URL: www DOT lightner.net/bruce/

  9. #9
    Join Date
    Jul 2009
    Location
    New York
    Posts
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    Default

    I honestly think you should just use the term PTR record or open a new ticket because reverse dns changes shouldn't require any modification by the client. Just going by my last ticket which only took I think 4 hours was that I also edited my server name to the same as my PTR request before I opened the ticket. I don't even use vpslink's dns servers so asking a client to add a domain makes no sense.
    Happily on a Link3. Feel free to request a refferal code that takes a 10% lifetime discount off your hosting.
    Please open a SUPPORT TICKET AND CALL vpslink to resolve your vpslink problems FIRST
    I am a CUSTOMER Only. Any vpslink issues should be directed to Matt@VPSLink and/or Michael@VPSLink

  10. #10
    Join Date
    Mar 2010
    Posts
    234

    Default

    @lightner

    The "Add registered domain to account" tool does not transfer a domain to Tucows. Transferring a domain to Tucows requires a more in depth process, and is listed under the Transfer Domain tool.

    The add registered domain to account allows using the domain for various functions within the control panel.

    BTW: Givem the time of the day that my trouble tickets are being processed, I'm guessing that the VPSlink "technical specialists" are now located in a place far, far away...like Bangalor, India---and therefore "Guy L" likely is using a pseudonym! :-)
    VPS support is all handled in Phoenix AZ and is staffed 24 hours each day.

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