Installation problem

[don_will]

Installation cannot continue

You are not authorized to download the update package with that client id and license id for this IP address. Please email sales@directadmin.com

i don't understand. ive enter the correct Client ID and license ID.

[don_will]

mmm.. im still waiting your response. please tell me what happen

[vpslinkdotcom]

Don,

This type of account specific issue is best handled via a support ticket.

Thanks!

[don_will]

submitted ticket. and im still waiting your responds

[jay]

I now this thread is a bit old and should have been taken care of by now. But, you User ID, License ID along with the same OS that is installed on the server is listed in the licensing at directadmin.com it will not work - all 3 must match..

Oh yea, also do an ifconfig to get the correct interface name - it's the one with your ip addresses

[hank freid love]

I agree with the user jay, your User ID, License ID along with the same OS that is installed on the server is listed in the licensing at directadmin.com it will not work - all 3 must match.
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