Disk error on vpsl4-009

[Lyle@VPSlink]

There is a problem with the RAID array on this node. Administrators have taken the node down and are synchronizing the disks now. If your VPS is hosted on this node, restarts requested via the control panel will do nothing until the node is back online.

[andrew@vpslink]

The disk array was badly damaged, so we have been forced to recreate the array. The array has been rebuilt and the system is running again. We are currently restoring client data from backup and expect this to take a few hours.

[vpslinkdotcom]

Guys,

This restore is taking longer than expected. Some accounts will start coming up momentarily, but it will still be a few hours before all accounts are up/active. We are extremely sorry for the downtime, and are working as fast as we can to get your data/sites back.

Regards,

Cameron

[greg@vpslink]

This issue has been resolved and we've verified that all the VPSes were restarted.

We apologize for any inconvenience this may have caused.

[greg@vpslink]

We are aware of the issues related to the restore that was run. Our administrators are in the process of updating all of the VPSes on the node to the latest incremental backup we have. We've been working on the issue since early this morning and hope to have them all updated soon. However, this is just a long and detailed process and at this time we do not have an ETA.

In the coming week we will be investigating what caused the drive failure as well as our backup strategy. We will also be crediting all of the affected accounts following our Uptime Guarantee.

[link-jd]

We are in the process of restoring the incremental backups to the hardware node. For those clients who have requested to not have these incrementals restored to their accounts, we have excluded them from the restore process. If any additional clients wish to be excluded, please submit a ticket as earlier as possible.

Due to the amount of data that needs to be transferred, we do not have an ETA as to when it will be completed. However, approximately 20% of the accounts have been updated with the incremental data.